Frequently Asked Questions - FAQ
What is included in the Winterent clothing set?
Our clothing sets include two-pieced thermal clothing (jacket+trousers), waterproof shoes suitable for outdoor activities and thermal gloves. For kids under 130cm we offer a seam-sealed thermal overall. All clothes come from a Finnish sportswear brand Catmandoo.
Are the clothes suitable for outdoor activities like skiing?
The clothes are suitable for all outdoor activities, for example, skiing. It is however the customer’s responsibility to know and compensate if the clothes/shoes will be damaged during the activities.
Where are Winterent outlets located? What are the opening times?
Outlet Levi (Elan Ski Shop)
99130, Levi (Sirkka)
Open everyday: 9:30-19:00
How much does it cost to rent winter clothes?
- One week: 59€/set
- One day: 29€/set
- Extra day: 9€/set
- Delivery/Pick-up: 39€ per one delivery/pick-up for bookings with < 10 sets
How can I make a booking?
The clothes can be booked through our booking system or via email at: firstname.lastname@example.org.
When making a booking you should inform the following:
- Destination (Levi/Rovaniemi)
- Dates/Duration of stay
- Number of people
- Phone number for the booking
- Clothing size for each person (i.e. xxs-4xl or 95cm-130cm)
- Shoe size for each person
Can I rent items separately? Are there any discounts?
All items can be rented separately, however we do not offer any discounted prices for doing so. The prices are also the same for adults and children.
Do I need to pay in advance? Is there a deposit for booking?
There are no deposits or prepayments required when booking in advance. You can pay when picking up the clothes from one of our outlets. However, it is possible to get an invoice in advance.
How long is the rental time? When can I pick up and when do I need to return the clothes?
The price is always for 24h. For one week the price includes 7x24h and for one day 1x24h. The clothes can be picked up anytime within our opening times on the first day. If the clothes are returned after the 24h have passed on the last day, a charge of 9€ for an extra day will be charged.
Is it possible to get the clothes delivered to our accommodation? What about leaving the clothes there on the last day?
Yes, we offer delivery of the clothes to your accommodation near Levi and Rovaniemi in advance with an extra charge of 39€. We can also pick-up the clothes from your accommodation if needed. The price is includes one way so, with 78€ you get both delivery/pick-up. For bookings with more than 10 sets delivery is free of charge.
What sizes are available for shoes and clothes? Is it possible to rent for little children or babies?
Our shoe sizes vary from EU 26 to EU 48 and the clothes are available from 2XS to 4XL. The seam-sealed overall for children is available in sizes from 95cm to 130cm.
What if I don’t know the sizes or the size I have told doesn’t fit?
When making a booking, you will need to add sizes for clothing and shoes. However, these are always estimated sizes. If something does not fit properly, it is always possible to switch sizes at our outlet for clothes and shoes.
Do I always have to book online or is it possible to go and get the clothes from the outlet?
It is possible to get clothes without booking in advance as a walk-in customer. However, it is recommendable to book online to assure availability of clothes.